Returns & Refund Policy

At ROBYN WEAR LTD, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are happy to assist you with returns and refunds in accordance with the following policy.

1. Return Eligibility

We accept returns on products that are:

• Unworn, undamaged, and in their original condition

• Returned within 30 days of the delivery date

• In the original packaging, including any tags or labels

To initiate a return, please contact us via email at payment@robynwear.store. We will provide you with the necessary instructions to return your item.

2. Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products

• Products marked as final sale or non-returnable at the time of purchase

• Items that have been worn, altered, or damaged (unless defective)

3. Return Process

To return an item, please follow these steps:

1. Contact Us: Email us at payment@robynwear.store within 30 days of receiving your order. Please provide your order number, a description of the issue, and the item(s) you wish to return.

2. Return Authorization: Once your return is approved, you will receive a return authorization and instructions on how to send the item back to us.

3. Ship Your Return: Send your return item(s) back to us using a trackable shipping method. You are responsible for the return shipping costs unless the item is defective or damaged upon arrival.

Please ensure that your return is packaged securely to avoid damage during transit. We recommend using a service with tracking to ensure that your return reaches us.

4. Refunds

Once we receive and inspect your return, we will process your refund. The refund will be issued to the original payment method used for the purchase.

• Processing Time: Refunds typically take 7-10 business days to appear in your account, depending on your bank or payment provider.

• Shipping Fees: Shipping fees are non-refundable, unless the return is due to an error on our part or a defective product.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will offer you a full refund or a replacement, depending on your preference and availability of the item.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please return the original item for a refund and place a new order.

7. Return Shipping Costs

• Return Shipping: Customers are responsible for return shipping costs unless the item is damaged, defective, or the wrong product was shipped.

• Free Returns: In some cases, we may offer free returns. This will be clearly communicated during the return process.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

• Email: payment@robynwear.store

• Phone: +44 7463 183167

• Business Address:
  90 ELM PARK, HILL OF BEATH
  COWDENBEATH
  UNITED KINGDOM, KY4 8FA