Terms & Conditions of Sale

These Terms & Conditions of Sale (“Terms”) govern the sale of products by ROBYN WEAR LTD (“we,” “us,” “our”) to the buyer (“you”). By placing an order with us, you agree to be bound by these Terms and our Privacy Policy.

1. Acceptance of Orders

When you place an order on robynwear.store, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or reject any order at our discretion.

• Once your order is confirmed and payment is processed, we will send you an email confirming your order details and shipping information.

• An order confirmation email does not constitute acceptance of the order. Acceptance of the order is confirmed only when the product is shipped.

2. Product Availability

We make reasonable efforts to ensure that the products listed on our website are available for sale. However, we cannot guarantee product availability at all times. In the event a product is out of stock, we will inform you via email and offer you the option to either backorder the item (if available) or cancel your order for a full refund.

3. Pricing and Payment

• Prices: All prices are displayed in the applicable currency on the product pages. Prices may change without prior notice, but the price at the time of your order will be the price charged to you.

• Payment: We accept a variety of secure payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and Stripe. You must provide valid payment information during checkout to complete your purchase.

• Taxes: The price of products may include taxes based on your region. If applicable, sales tax will be calculated during checkout based on your delivery address.

4. Order Processing and Shipping

Once your order has been successfully processed and payment is confirmed, we will ship your order according to the shipping method selected at checkout.

• Order Processing Time: Orders are processed within 1-2 business days. For expedited orders, we process them as quickly as possible.

• Shipping: Shipping fees and delivery times will be calculated and displayed at checkout based on your location. For international orders, customs duties, taxes, and other fees are the responsibility of the customer.

5. Delivery and Risk of Loss

• Delivery Times: Estimated delivery times are provided at checkout, but these are only estimates and may vary due to factors beyond our control (e.g., weather delays, customs processing).

• Risk of Loss: The risk of loss or damage to the product passes to you upon delivery of the product to the carrier. We are not responsible for items once they have been shipped.

6. Returns and Refunds

We accept returns on most products within 30 days of delivery, provided the items are unused, undamaged, and in their original packaging. Please review our Returns & Refund Policy for more details.

• Refunds: Once we receive your returned item(s), we will process your refund to the original payment method used for the purchase. Refunds typically take 7-10 business days to appear in your account, depending on your payment provider.

• Shipping Fees: Shipping charges are non-refundable unless the return is due to an error on our part, such as a damaged or defective product.

7. Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 7 days of receiving the item. We will arrange for a replacement or refund, depending on your preference. You may be required to provide photographic evidence of the damage or defect.

8. Customer Responsibility

By purchasing from robynwear.store, you agree to provide accurate and complete information during the checkout process, including your shipping and payment details.

You are responsible for maintaining the confidentiality of your account details, including your login credentials, and for all activities that occur under your account.

9. Limitation of Liability

To the maximum extent permitted by law, ROBYN WEAR LTD will not be held liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products, even if we have been advised of the possibility of such damages.

Our liability is limited to the purchase price of the product(s) in question.

10. Amendments to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on this page. Please review these Terms periodically to stay informed of any changes.

11. Governing Law

These Terms and any disputes arising from them will be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in the United Kingdom.

12. Contact Information

If you have any questions regarding these Terms & Conditions of Sale, please contact us:

• Email: payment@robynwear.store

• Phone: +44 7463 183167

• Business Address:
  90 ELM PARK, HILL OF BEATH
  COWDENBEATH
  UNITED KINGDOM, KY4 8FA