Shipping Policy

At ROBYN WEAR LTD, we are committed to delivering your order in a timely and secure manner. Below you’ll find details about our shipping process, including shipping times, fees, and delivery options.

1. Shipping Locations

We offer shipping to a wide range of countries and regions. Shipping availability will be displayed at checkout, and certain restrictions may apply based on your location.

2. Shipping Methods and Times

The shipping methods available to you will be displayed during checkout, along with estimated delivery times. Delivery times are approximate and may vary depending on your location and the shipping method selected.

• Standard Shipping: Estimated delivery time: 5-7 business days

• Expedited Shipping: Estimated delivery time: 2-4 business days

• International Shipping: Estimated delivery time: 7-14 business days (varies by country)

Please note that delivery times are not guaranteed and may be affected by external factors such as customs processing, weather delays, or holidays.

3. Shipping Fees

Shipping fees are calculated based on your location, the shipping method selected, and the size/weight of your order. Shipping costs will be displayed during checkout before you complete your order.

For orders over a certain amount, we may offer free standard shipping. The eligibility for free shipping will be shown during checkout.

4. Order Processing

Orders are processed and shipped during business hours, Monday through Friday (excluding holidays). All orders placed before 2:00 PM (GMT) will typically be processed the same day. Orders placed after this time will be processed the next business day.

Once your order has been shipped, you will receive an email notification with tracking information (if available).

5. International Shipping

For international orders, please note the following:

• Customs Fees & Duties: Import duties, taxes, and other charges are the responsibility of the recipient and are not included in the shipping fees. Please check your local customs office for more information on potential fees.

• Customs Delays: Customs processing may cause delays in your shipment. ROBYN WEAR LTD is not responsible for any delays caused by customs procedures in the destination country.

6. Tracking Your Order

Once your order has shipped, we will send you a shipping confirmation email with tracking details (if applicable). You can track your order using the tracking number provided in the email. If you have any questions about your shipment, please feel free to contact our support team.

7. Address Accuracy

Please ensure that your shipping address is correct at the time of purchase. We cannot be held responsible for lost or delayed packages due to incorrect address information. If you notice an error in your shipping address, please contact us as soon as possible.

8. Shipping Issues

If there is a problem with your order during shipment, such as damage or non-delivery, please contact us within 7 days of receiving your package, and we will work with you to resolve the issue. In case of lost or damaged goods, please refer to our Refund & Return Policy.

9. Contact Us

If you have any questions or concerns regarding shipping, feel free to contact us:

• Email: payment@robynwear.store

• Phone: +44 7463 183167

• Business Address:
  90 ELM PARK, HILL OF BEATH
  COWDENBEATH
  UNITED KINGDOM, KY4 8FA